Last updated: 2026-02-03
1. Complaints (support first)
Before any procedure, please contact us:
Support: [email protected]
Legal: [email protected]
Please include: your account email, the Skill concerned, purchase date, a description of the issue, and screenshots/logs if helpful.
2. Consumer mediation (France)
Mediation provider:
- Name:
AI Skill Notebook Consumer Care - Contact:
[email protected]
3. Right of withdrawal (reminder)
For distance sales, a 14‑day right of withdrawal generally exists, subject to exceptions, especially for certain digital content under specific conditions.